First Call Tech Terms and Conditions

1. Acceptance of Terms

By using First Call Tech services, including but not limited to VoIP telephony, PBX systems, internet connectivity, network infrastructure, IT support, and SMS notification services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please discontinue use of our services immediately.

2. Service Description

First Call Tech provides comprehensive telecommunications, networking, and business technology services including:

• Voice over IP (VoIP) telephony and PBX systems
• Asterisk and FreePBX server installation, configuration, and management
• Internet connectivity solutions and network infrastructure
• WiFi network design, installation, and optimization
• Low voltage cabling and structured wiring installations
• Business technology setup and configuration
• IT support services including hardware and software troubleshooting
• System maintenance, repair, and preventive service
• Network design, installation, and ongoing maintenance
• System monitoring and performance optimization
• Industrial business technology development and integration
• Custom telecommunications and automation solutions
• Security camera and surveillance systems
• Access control and building automation
• Automated SMS notifications for system alerts and voicemail
• Technical consulting and project management
• Cloud and on-premises infrastructure solutions
• Emergency repair and 24/7 critical support services

3. SMS Notification Services

3.1 Service Description

Our SMS notification service provides automated alerts for:

• Voicemail notifications
• System maintenance announcements
• Service interruption alerts
• Service restoration confirmations
• Network performance alerts
• Two-factor authentication codes
• Critical system events and alarms

3.2 Consent and Opt-In

By subscribing to our services, you consent to receive SMS notifications related to your telecommunications infrastructure and service status. You may also opt-in to additional notifications by texting "START" to our designated number.

3.3 Message Frequency

Message frequency varies based on system events and service activities. You may receive multiple messages per day during service outages or maintenance periods, while normal operations typically generate only occasional notifications as needed.

3.5 Help and Support

For assistance with SMS services, reply "HELP" to any message or contact our technical support team.

4. Acceptable Use Policy

4.1 Permitted Use

Services are provided for legitimate business and personal communication purposes in compliance with applicable laws and regulations.

4.2 Prohibited Activities

You may not use our services for:

• Illegal activities, fraud, or unauthorized access
• Harassment, spam, robocalls, or unsolicited communications
• Activities that violate third-party intellectual property rights
• Attempts to compromise network security or system integrity
• Excessive resource consumption that impacts other users
• Unauthorized resale or redistribution of services

5. Service Availability and Support

5.1 Uptime Commitment

We strive to maintain 99.9% service availability for VoIP and network services. Planned maintenance will be announced in advance when possible, typically scheduled during off-peak hours.

5.2 Service Interruptions

Service may be temporarily interrupted for:

• Scheduled maintenance and system upgrades
• Emergency repairs and security patches
• Force majeure events beyond our control
• Third-party provider or carrier issues
• Network infrastructure improvements

5.3 Technical Support

Technical support is available during business hours for system configuration, troubleshooting, and maintenance issues. Emergency support is available for critical service outages affecting business operations.

6. Privacy and Data Protection

6.1 Information Collection

We collect information necessary to provide and support services, including:

• Account and billing information
• Call detail records (CDRs) and usage data
• System configuration and technical service data
• Network performance metrics and logs
• Communication preferences and contact information

6.2 Information Use

Collected information is used solely for:

• Service provisioning, configuration, and technical support
• Billing, account management, and usage analysis
• System monitoring, optimization, and troubleshooting
• Service improvement and capacity planning
• Legal compliance and regulatory requirements

6.3 Information Sharing

We do not sell, rent, or share personal information with third parties except:

• As required by law or regulatory authorities
• For service provisioning (carrier partners, equipment vendors)
• With your explicit consent
• To protect system security and prevent fraud

7. Equipment and System Requirements

7.1 Customer Equipment

Customers are responsible for maintaining compatible equipment including IP phones, routers, switches, WiFi access points, and network infrastructure. First Call Tech can provide recommendations, procurement, installation, and configuration services for appropriate equipment.

7.2 System Configuration

First Call Tech will configure and maintain systems including PBX software, dial plans, voicemail systems, routing configurations, WiFi networks, and low voltage systems. Changes to system configuration should be coordinated with our technical team to ensure compatibility and optimal performance.

7.3 Network Requirements

VoIP services require adequate internet bandwidth and network quality. Minimum requirements and quality of service (QoS) recommendations will be provided based on your usage needs. WiFi networks will be designed to meet coverage, capacity, and performance requirements for your specific environment.

7.4 Low Voltage and Structured Cabling

Low voltage installations including network cabling (Cat5e, Cat6, Cat6a), fiber optic cabling, security systems, and building automation wiring will be performed according to industry standards (TIA/EIA-568) and local building codes. All installations include proper labeling, documentation, and testing.

7.5 Industrial Technology Systems

Industrial business technology systems including process automation, monitoring equipment, and specialized communications infrastructure will be designed and installed to meet environmental and operational requirements specific to industrial facilities.

8. Billing and Payment

8.1 Service Charges

Charges for services are as specified in your service agreement and may include:

• Monthly service fees for VoIP lines and PBX hosting
• Per-minute charges for outbound calling
• Equipment rental, purchase, or lease costs
• Installation and configuration fees for telecommunications systems
• WiFi network design, installation, and equipment costs
• Low voltage cabling and structured wiring installation (charged per drop or project)
• Business technology setup and configuration services
• Maintenance contracts and service agreements
• Technical support, troubleshooting, and repair services (hourly or flat-rate)
• Emergency service and after-hours support premiums
• Industrial technology development and custom integration projects
• SMS notification service charges
• Project management and consulting fees

8.2 Payment Terms

Payment is due within 30 days of invoice date unless otherwise specified. Late payments may result in service suspension and reconnection fees. Automatic payment options are available.

8.3 SMS and Data Charges

Standard messaging and data rates may apply for SMS notifications based on your mobile carrier plan. First Call Tech SMS service fees, if applicable, will be itemized separately on your invoice.

9. Service Level Agreements

9.1 Response Times

Technical support response times vary based on issue severity:

• Critical (complete service outage, safety hazard): 1 hour response, 24/7 availability
• High (major functionality impaired, business impact): 4 hour response during business hours
• Medium (minor issues, partial functionality): Next business day
• Low (questions, optimization, non-urgent requests): Within 48 hours

9.2 Resolution Targets

We target resolution of critical issues within 4 hours and high-priority issues within 24 hours. Complex issues such as custom development, major infrastructure changes, or issues requiring vendor coordination may require additional time for proper diagnosis and resolution.

9.3 Maintenance Services

Scheduled maintenance services include system health checks, software updates, performance optimization, and preventive diagnostics. Regular maintenance helps prevent issues and ensures optimal system performance. Maintenance windows will be coordinated to minimize business disruption.

10. Limitation of Liability

10.1 Service Limitations

First Call Tech is not liable for:

• Service interruptions caused by third-party providers or carriers
• Customer equipment failures or network issues
• Internet connectivity problems beyond our control
• Mobile carrier SMS delivery failures
• Force majeure events including natural disasters
• Emergency service (911) limitations inherent to VoIP technology

10.2 Maximum Liability

Our total liability for any claim shall not exceed the amount paid for services in the preceding 12 months, or $1,000, whichever is greater.

10.3 Emergency Services Notice

VoIP services may not function during power outages or internet disruptions. Ensure alternative communication methods for emergency situations. VoIP 911 services have limitations compared to traditional telephone service.

11. Termination

11.1 Termination by Customer

You may terminate services with 30 days written notice. Early termination fees may apply for contracted services. Number portability requests should be initiated before service termination.

11.2 Termination by First Call Tech

We may suspend or terminate services for:

• Non-payment of charges beyond 30 days
• Violation of acceptable use policy
• Fraudulent activity or unauthorized use
• Actions that compromise system security or performance

12. Intellectual Property

All system configurations, custom scripts, documentation, and technical implementations created by First Call Tech remain our intellectual property unless otherwise agreed in writing. Customers receive a license to use these materials for their service operation.

13. Compliance and Regulatory

13.1 FCC Compliance

Our services comply with FCC regulations for telecommunications providers, including CALEA (Communications Assistance for Law Enforcement Act) requirements where applicable.

13.2 TCPA Compliance

SMS notifications are sent in compliance with the Telephone Consumer Protection Act (TCPA) and require opt-in consent.

13.3 CPNI Protection

Customer Proprietary Network Information (CPNI) is protected in accordance with FCC regulations and is not shared without customer approval.

14. Changes to Terms

We reserve the right to modify these terms with 30 days notice to active customers. Continued use of services after notification constitutes acceptance of modified terms. Material changes will be communicated via email or SMS.

15. Governing Law

These terms are governed by the laws of the State of California, United States. Any disputes shall be resolved in the courts of Los Angeles County, California.

17. Severability

If any provision of these terms is found unenforceable, the remaining provisions shall remain in full force and effect.