First Call Tech Privacy Policy

Thank you for choosing to be part of our community at First Call Tech ("First Call Tech", "we", "us", "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at support@firstcalltech.pro.

When you use our services, including VoIP telecommunications, internet connectivity, SMS notifications, and mobile applications (the "Services"), we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it.

1. What Information Do We Collect?

Personal Information You Disclose to Us

We collect personal information that you voluntarily provide to us when you register for an account, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make and the products and features you use. The personal information we collect may include the following:

• Personal Information Provided by You: We collect names, phone numbers, email addresses, mailing addresses, billing information, and other similar information.
• Payment Data: We may collect data necessary to process your payment if you make purchases, such as your payment instrument number and the security code associated with your payment instrument.

Information Automatically Collected

We automatically collect certain information when you visit, use or navigate the Services. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our Services.

Mobile Device Data

We automatically collect device information (such as your mobile device ID, model and manufacturer), operating system, version information and system configuration information, device and application identification numbers, browser type and version, hardware model Internet service provider and/or mobile carrier, and Internet Protocol (IP) address.

3. How Do We Use Your Information?

We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

We use personal information collected via our Services for a variety of business purposes described below:

• To provide and maintain our Services including VoIP telephony, internet connectivity, and SMS notifications
• To manage user accounts and keep accounts in working order
• To send administrative information including service updates, maintenance notifications, and policy changes
• To process payments and billing for services rendered
• To provide customer support and respond to service requests
• To ensure security and prevent fraud in our network and services
• To comply with legal obligations and respond to legal requests

4. Will Your Information Be Shared With Anyone?

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

We may process or share your data based on the following legal basis:

• Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose
• Legitimate Interests: We may process your data when reasonably necessary to achieve our legitimate business interests
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract
• Legal Obligations: We may disclose your information where legally required to comply with applicable law, governmental requests, court orders, or legal process

Specific Sharing Situations

• Service Providers: We may share data with third-party vendors who provide services on our behalf (SMS delivery, payment processing, technical support) under strict confidentiality agreements
• Business Transfers: Information may be transferred in connection with mergers, acquisitions, or sale of company assets
• Legal Requirements: We may disclose information to comply with legal obligations or protect rights and safety

5. Do We Use Cookies and Other Tracking Technologies?

We may use cookies and similar tracking technologies to access or store information. These technologies help us provide and improve our Services, analyze usage patterns, and maintain security.

6. Is Your Information Transferred Internationally?

Our servers are located in the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States and other countries where our service providers operate.

7. How Long Do We Keep Your Information?

We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law. For SMS services specifically, we retain your mobile phone number only while you remain opted-in or as required for business, legal, or regulatory purposes.

8. How Do We Keep Your Information Safe?

We have implemented appropriate technical and organizational security measures designed to protect your personal information. However, no electronic transmission or storage method is 100% secure, and we cannot guarantee absolute security.

9. Do We Collect Information From Minors?

We do not knowingly solicit data from or market to children under 18 years of age. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data.

10. What Are Your Privacy Rights?

You may review, change, or terminate your account at any time. Specific rights include:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-out: Opt-out of marketing communications and SMS notifications
• Data Portability: Request a copy of your data in a structured format

11. Do California Residents Have Specific Privacy Rights?

California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.

12. Do We Make Updates to This Notice?

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Last updated" date and will be effective as soon as it is accessible. Material changes will be communicated through prominent notice or direct notification.